Questions

Who is REAL. designed for?

REAL. is designed for people with acne-prone skin. Our products are gentle enough for sensitive skin and suitable for all skin tones and genders.

How long before I see results?

Healthy skin takes time. Most people notice a difference after 4–6 weeks of consistent daily use. We don't promise overnight results — we promise a routine worth sticking to.

Are REAL. products fragrance-free?

Yes. All REAL. products are fragrance-free, formulated to minimise irritation for acne-prone skin.

Can I use all three products together?

Yes — the REAL Routine is designed to be used as a complete system. REAL CLEAN, REAL CARE and REAL SUPPORT are formulated to work together, morning and evening.

Where do you ship?

We currently ship across Europe. More regions coming soon.

What is your return policy?

If you are not satisfied with your order, please contact us within 14 days of receiving it. We will do our best to find a solution.

How do I contact REAL.?

You can reach us at any time through our contact page. We aim to respond within 1–2 business days.